Engineered to success
Powering EU diplomacy with advanced digital hubs
The European External Action Service (EEAS) is the European Union’s diplomatic service. Since 2011, the EEAS carries out the EU’s Common Foreign and Security Policy to promote peace, prosperity, security, and the interests of Europeans across the globe.
Challenges
The EEAS faced significant challenges in implementing a flexible solution that would allow collaboration across multiple users and roles.
Solutions
With Module Suite's capabilities, we designed a fully customized digital forum integrated within a specialized Business Workspace.
Products
- OpenText Content Management (Extended ECM)
- AnswerModules' Module Suite
Results
We ensured a high level of data integrity and facilitated collaboration across countries, making a big impact on the service.
Enhancing customer service for millions via smart portals
Challenges
The customer faced challenges in managing tax exemptions for a significant portion of their customer base.
Solutions
We implemented a cloud-based solution that could address customer’s challenges, focusing on modernization, efficiency, and compliance.
Products
- OpenText Content Management (Extended ECM) - Cloud Edition
- AnswerModules' Module Suite
Results
We transformed customer’s process from a manual, error-prone system into a streamlined, efficient, and fully compliant digital workflow.
Automating multi-tenant utility billing across US cities
Challenges
The customer was facing significant operational challenge in distributing utility bills (water, gas, and electricity) to their tenants.
Solutions
In just 10 days, we implemented an automated solution that completely took over the entire PDF management process.
Products
- OpenText Content Management (Extended ECM)
- AnswerModules’ Module Suite
Results
This automated solution eliminated the need for back-office staff to manually handle the PDFs, significantly reducing errors.
