Powering EU diplomacy with advanced digital hubs
The project touch points
The European External Action Service (EEAS) is the European Union’s diplomatic service. Since 2011, the EEAS carries out the EU’s Common Foreign and Security Policy to promote peace, prosperity, security, and the interests of Europeans across the globe.
Challenges
The EEAS faced significant challenges in implementing a flexible solution that would allow multiple users with diverse roles and groups to collaborate on drafting, evolving, and submitting statements for approval by member states.
Additionally, users subscribed for notifications need to be promptly alerted during the evolution of the statement document, enabling swift reactions and contributions.
Depending on the complexity of the statement document under review, the processing flow may fluctuate significantly, leading to an unforeseeable number of iterations and refinements
Solutions
Leveraging Module Suite's capabilities, AnswerConsulting designed a fully customized process integrated within a specialized Business Workspace. This solution is made accessible to end-users via dedicated Smart Pages.
These pages offer comprehensive views of statements, including their details and all related functionalities tailored to user roles and statement statuses. To enhance flexible and seamless collaboration, AnswerConsulting introduced a completely custom forum functionality, significantly enhancing the standard capabilities.
The evolution of each statement can be effortlessly tracked through a personalized timeline of events, closely monitored via a custom audit feature. Moreover, the system is equipped to automatically initiate its document composition mechanism, generating detailed PDFs that encapsulate all relevant information pertaining to the statements. To round off this comprehensive solution, a dedicated dashboard provides an overarching view of all statements, facilitating easy access and interaction with each one.
Key points
- Intuitive Forum Space: A Platform for Statement Discussions. Offer a dedicated space for statement discussions through an intuitive, aesthetically appealing, and fully customizable forum.
- Unified Collaboration: Empowering Delegations and Member States. Enable real-time, inclusive collaboration across delegations and member states, ensuring all users, regardless of roles or permissions, can contribute to statements simultaneously.
- Revolutionizing Workflows: Enhancing Statement Approval Processes. Offer complete flexibility to redefine the business process for statement approval, providing unmatched flexibility beyond traditional task lists, workflows, or other standard components.
- Design Freedom: Customizing UI/UX for Statements. Allow for full customization of the user interface and user experience on the statement detail page, fostering limitless creativity and optimization.
- Tailored Audit Functionality: Enhancing User Experience. Incorporate a specialized audit feature tailored to business needs, along with a custom widget that allows users to easily monitor process events, ensuring a cohesive and clear user interface.
- Comprehensive Document Generation: Insights for Statements. Implement functionality to create detailed documents for statements, including all relevant data like details, audit trails, discussions and more.
Challenges
The EEAS faced significant challenges in implementing a flexible solution that would allow multiple users with diverse roles and groups to collaborate on drafting, evolving, and submitting statements for approval by member states.
Additionally, users subscribed for notifications need to be promptly alerted during the evolution of the statement document, enabling swift reactions and contributions.
Depending on the complexity of the statement document under review, the processing flow may fluctuate significantly, leading to an unforeseeable number of iterations and refinements
Solutions
Leveraging Module Suite's capabilities, AnswerConsulting designed a fully customized process integrated within a specialized Business Workspace. This solution is made accessible to end-users via dedicated Smart Pages.
These pages offer comprehensive views of statements, including their details and all related functionalities tailored to user roles and statement statuses. To enhance flexible and seamless collaboration, AnswerConsulting introduced a completely custom forum functionality, significantly enhancing the standard capabilities.
The evolution of each statement can be effortlessly tracked through a personalized timeline of events, closely monitored via a custom audit feature. Moreover, the system is equipped to automatically initiate its document composition mechanism, generating detailed PDFs that encapsulate all relevant information pertaining to the statements. To round off this comprehensive solution, a dedicated dashboard provides an overarching view of all statements, facilitating easy access and interaction with each one.
Key points
- Intuitive Forum Space: A Platform for Statement Discussions. Offer a dedicated space for statement discussions through an intuitive, aesthetically appealing, and fully customizable forum.
- Unified Collaboration: Empowering Delegations and Member States. Enable real-time, inclusive collaboration across delegations and member states, ensuring all users, regardless of roles or permissions, can contribute to statements simultaneously.
- Revolutionizing Workflows: Enhancing Statement Approval Processes. Offer complete flexibility to redefine the business process for statement approval, providing unmatched flexibility beyond traditional task lists, workflows, or other standard components.
- Design Freedom: Customizing UI/UX for Statements. Allow for full customization of the user interface and user experience on the statement detail page, fostering limitless creativity and optimization.
- Tailored Audit Functionality: Enhancing User Experience. Incorporate a specialized audit feature tailored to business needs, along with a custom widget that allows users to easily monitor process events, ensuring a cohesive and clear user interface.
- Comprehensive Document Generation: Insights for Statements. Implement functionality to create detailed documents for statements, including all relevant data like details, audit trails, discussions and more.
Results
This solution has ensured a high level of data integrity and facilitated collaboration across countries, making a significant impact on the service's capability to promote peace, security, and European interests.
Products
- OpenText Content Management (Extended ECM)
- AnswerModules' Module Suite
120+
Success stories
We draw on a spotless track record of hundreds of successful transformations across OpenText and Salesforce platforms, creating future-ready digital ecosystems.
"Thanks to our partners' dedication and expertise, the solution provided to the EEAS offers flexibility within the stringent confines of EU regulations we were looking for. This adaptation not only complements our mission but significantly boosts our operational capabilities, greatly helping our global diplomatic activities."